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1. Accept and answer all client calls. 2. Gather all necessary information from clients reported issue. 3. Ticket Creation 4. Provide appropriate and necessary assistance to all client issues through conducting 1st level troubleshooting (FCR) and proper escalation. 5. Follow call handling time standard. 6. Observe and display good customer service/ professional manner throughout the call.
Name: Ms. Amy or Ms. Riza
Update : 2016-12-16 14:27:58
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